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SECURITY

We've taken every possible measure to ensure your security when shopping online with us. With this in mind you can purchase our products with complete confidence.

Secure Socket Layers (SSL) are used on this site to ensure your shopping experience with us is a highly secure one. SSL encrypts all information sent from you to us and vice-versa which makes it impossible for a third party to intercept sensitive information. We use industry standard 128bit encryption, the same employed by online banks, to secure all sensitive information.

To view our SSL certificate double click on the padlock icon in Chrome and Firefox. This may be a key in other browsers such as Netscape.

In Internet Explorer you’ll find the padlock along-side the address bar. Double clicking it will bring up our certificate details.


Secured with Let's Encrypt Support for all Browsers
PAYMENTSWe have teamed up with Australian secure online payment processors eWAY and PayPal
PRIVACY STATEMENTYour privacy is paramount to us here at R a Stanley Landscape Photography.

We will NOT share any of your details with third parties or use your details in any unauthorized manner. Only customers who have opted to receive our newsletter will be sent it and we will only contact you on receipt of orders (by email) or if an issue needs to be resolved regarding an order placed with us.

We understand and respect your privacy throughout and treat your data with total confidentiality.
PACKAGING

Prints are strongly packaged to ensure they reach you in perfect condition

All ‘print only’ orders are wrapped in a protective layer of craft paper then packed in mailing tubes. A final shrink wrap ensures your print will reach you in perfect condition.

All matted and framed orders are individually bubble wrapped and then carefully boxed with additional internal packing.

We remind you that if you do not receive your prints in perfect order we will immediately replace the item at no additional cost to you.

SHIPPING & DELIVERY All the products on our website can be shipped worldwide.
We use Australia Post

We use Fastway Couriers

We guarantee that our shipments will get to you in perfect order. If you do not receive your prints in perfect order we will immediately replace them at no additional cost to you.

We send all our orders by Australia Post or by the internationally recognized couriers Fastway.

Shipping Times

All our orders are shipped within a week of the order being received. Shipping times will be within 1 – 10 days depending on the destination of the order.

Shipping Costs

This cost will be automatically calculated and added to the cost of your order.

International Oders

All international orders (those shipped outside of Australia), except for USA, may be subject to import duties and taxes. These are levied at the discretion of the recipient country’s government once a consignment reaches the country in question.

There should be no customs duties for products imported to the United States due to the Australian/US Free Trade Agreement (FTA) that came into effect on January 1, 2005.

Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods.

For all international orders except for the United States, all additional charges for customs clearance, import duties and taxes are payable by either the purchaser or the recipient. Such charges are not included in the delivery fee or purchase price of products. We have no control over those charges and cannot determine what they may be. We are not authorised by international governments to charge import duties on their behalf.

We will not be responsible for the payment of any customs duties under any circumstances. When ordering from us you agree to pay any import duties which may be imposed by your country's government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product and you will be charged the full purchase price of the order and the shipping price together with any shipping amount incurred in the return of the goods to us and any customs duty or penalty imposed by your government.

RETURNS POLICY

Full refunds will be available in the instance of major faults/defects, including shipping. You may return your purchased items with all packaging intact within 30 days of receiving you purchase.

When returning your purchase please ensure it has been securely wrapped and packed. Return to:

R a Stanley Landscape Photography
c/o Lemon Tree Framing Gallery
4 Henry Parry Drive
East Gosford
NSW 2250
Australia

Please ensure you include the following details;

1. Reasons for the return
2. Refund Type (Replacement/Refund)
3. Card Details
    Holders Name
    Card Type
    Card Number
    Card Expiry Date