We've taken every possible measure to ensure your security when shopping online with us. With this in mind you can purchase our products with complete confidence.
Secure Socket Layers (SSL) are used on this site to ensure your shopping experience
with us is a highly secure one. SSL encrypts all information sent from you to us
and vice-versa which makes it impossible for a third party to intercept sensitive
information. We use industry standard 128bit encryption, the same employed by online
banks, to secure all sensitive information.
To view our SSL certificate double click on the padlock icon in Chrome and Firefox. This may be a key in other browsers such as Netscape.
In Internet Explorer you’ll find the padlock along-side the address bar. Double
clicking it will bring up our certificate details.
Prints are strongly packaged to ensure they reach you in perfect condition
All ‘print only’ orders are wrapped in a protective layer of craft paper then packed
in mailing tubes. A final shrink wrap ensures your print will reach you in perfect
All matted and framed orders are individually bubble wrapped and then carefully
boxed with additional internal packing.
We remind you that if you do not receive your prints in perfect order we will immediately
replace the item at no additional cost to you.
We guarantee that our shipments will get to you in perfect order. If you do not
receive your prints in perfect order we will immediately replace them at no additional
cost to you.
We send all our orders by Australia Post or by the internationally recognized couriers
All our orders are shipped within a week of the order being received. Shipping times
will be within 1 – 10 days depending on the destination of the order.
This cost will be automatically calculated and added to the cost of your order.
All international orders (those shipped outside of Australia), except for USA, may
be subject to import duties and taxes. These are levied at the discretion of the
recipient country’s government once a consignment reaches the country in question.
There should be no customs duties for products imported to the United States due
to the Australian/US Free Trade Agreement (FTA) that came into effect on January
Customs policies vary widely between countries. You should contact your local customs
office for further information. When ordering from us you are also considered the
importer of the ordered product and you must comply with all laws and regulations
of the country in which you are receiving the goods.
For all international orders except for the United States, all additional charges
for customs clearance, import duties and taxes are payable by either the purchaser
or the recipient. Such charges are not included in the delivery fee or purchase
price of products. We have no control over those charges and cannot determine what
they may be. We are not authorised by international governments to charge import
duties on their behalf.
We will not be responsible for the payment of any customs duties under any circumstances.
When ordering from us you agree to pay any import duties which may be imposed by
your country's government. If you refuse to pay any import duties imposed and thereby
prevent delivery of your order, you will remain liable for the purchase price of
the product and you will be charged the full purchase price of the order and the
shipping price together with any shipping amount incurred in the return of the goods
to us and any customs duty or penalty imposed by your government.
Full refunds will be available in the instance of major faults/defects, including shipping.
You may return your purchased items with all packaging intact within 30 days of
receiving you purchase.
When returning your purchase please ensure it has been securely wrapped and packed.
R a Stanley Landscape Photography
c/o Lemon Tree Framing Gallery
4 Henry Parry Drive
Please ensure you include the following details;
1. Reasons for the return
2. Refund Type (Replacement/Refund)
3. Card Details
Card Expiry Date